Delivery

When your order will be sent, you will receive an email with your order information. Then, you can follow its delevery.

If your shopping basket has a pre-ordered product, we will send your delivery when all the products will be available. If you want to receive the available products, we will recommend you to do 2 separate orders.

Your package has not arrived at the pick-up point you selected. We'll explain why this can happen: For deliveries, we rely on a delivery service: Chronopost. Once the package leaves our warehouse, it is under their responsibility. It may happen that the delivery person does not drop off the package at the pick-up point you selected if it is closed or overloaded (during the Christmas period, some pick-up points are overwhelmed). In that case, they will deposit it at another pick-up point. This is completely beyond our control, and we are not informed of these delivery changes. However, we understand that it can be problematic for you, especially if the pick-up point is far from your location. If you encounter this issue, you can contact us, and we will find a solution together!

FOD

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Colissimo for FOD	Under 7 days	25€ (until 5kg)

European Union member states

Carrier	Delivery time	Shipping costs
Classic home delivery	2 to 4 working days	Between 3.9 and 9.9€ (free from 149€ purchase)
Pick-up location	2 to 4 working days	Between 3.9 and 9€ (free from 99€ purchase)

Swistzerland

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Eco home delivery	4 to 12 working days	15€ (until 2kg)
Express home delivery	2 to 5 working days	20€

United Kingdom

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Express home delivery	2 to 5 working days	20€

World

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Fedex USA	3 to 5 working days	30€
Fedex ASIA	3 to 5 working days	30€