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Delivery

How can I track my order?

When your order will be sent, you will receive an email with your order information. Then, you can follow its delevery.

My package has been sent to another pick-up point.

Your package has not arrived at the pick-up point you selected. We'll explain why this can happen: For deliveries, we rely on a delivery service: Chronopost. Once the package leaves our warehouse, it is under their responsibility. It may happen that the delivery person does not drop off the package at the pick-up point you selected if it is closed or overloaded (during the Christmas period, some pick-up points are overwhelmed). In that case, they will deposit it at another pick-up point. This is completely beyond our control, and we are not informed of these delivery changes. However, we understand that it can be problematic for you, especially if the pick-up point is far from your location. If you encounter this issue, you can contact us, and we will find a solution together!

What is the delivery time in France?

Carrier	Delivery time	Shipping costs
Classic pick-up location	3-4 working days	4,90€ (Free from 49€ purchase)
Express pick-up location	24h*	Between 3.00 and 7.50€
Classic home delivery	24/72h	Between 3.90 and 7.50€ (free from 99€ purchase)
Express home delivery	24h*	Between 3.90 and 9€

*Valid for an order without personalisation and which is placed before 12 pm

Corsica

Carrier	Delivery time	Shipping costs
Colissimo Corsica	48/72h	Between 3 and 9€ (free from 99€ purchase)

What is your international delivery time in the French overseas departments and territories?

FOD

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Colissimo for FOD	Under 7 days	25€ (until 5kg)

European Union member states

Carrier	Delivery time	Shipping costs
Classic home delivery	2 to 4 working days	Between 3.9 and 9.9€ (free from 149€ purchase)
Pick-up location	2 to 4 working days	Between 3.9 and 9€ (free from 99€ purchase)

Swistzerland

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Eco home delivery	4 to 12 working days	15€ (until 2kg)
Express home delivery	2 to 5 working days	20€

United Kingdom

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Express home delivery	2 to 5 working days	20€

World

TVA’s exemption but eventual duties in your charge

Carrier	Delivery time	Shipping costs
Fedex USA	3 to 5 working days	30€
Fedex ASIA	3 to 5 working days	30€

I haven't received my order confirmation

If you haven't received your order confirmation, you can:

Check your spam folder.
Or make sure your email is correctly entered in your account. To do this, visit your customer area, "Your personal information." If your email is not correctly entered, you can modify it.

My package hasn't moved in over 48 hours.

If you haven't received any updates on your package, or if it has been stuck for more than 48 hours, please send us a message via the contact form. We will do our best to assist you.

I haven't gone to collect my package from the pickup point.

After a period of 10 days at the pickup point without retrieval on your part, your package is automatically returned to our warehouse. Contact us via the contact form so that we can arrange for a full refund of the amount of your order. The refund will be processed using the payment method you used during the purchase.