Home / FAQ - Commande

Order

Idée cadeau cooker
What can I do if I don't receive my order?
First of all, go to the order follow-up and click on the concerned order. Verify that it is not again delivered or presented. Assure you that the delivered place corresponds with the one you informed. If there is an irregularity and the deadline is passed, the Customer service will help you.
How can I cancel or modify my order?
You can cancel or modify your order before the dispatch, in other words before 12h. For this, contact our Customer service as soon as possible.
I have to change my delivery and billing addresses: what’s the process?
Before an order, you can easily modify your addresses on your account page “my addresses”. If you already place an order, you can contact our Customer service to make a modification delivery or billing address before 12pm maximum. Beyond that, your order will be sent and any modification won’t be possible. The modification of your billing address will be noticeable only if it’s modified before the dispatch of your order.
How can I verify the status of my order?
When your order is dispatched, you will receive an email with the following information. Your order is prepared during the morning before 12pm. We don’t prepare or dispatch orders during week-ends or bank holidays.
Delivery Returns Products Order Personalisation Payment Businesses Account Referral Program

Cookie preferences
Consent

Functional cookies
No
Yes

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.

Advertising Cookies
No
Yes

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.

Analytics cookies
No
Yes

Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.

Performance cookies
No
Yes

These are used to improve the browsing experience and optimise the operation of the shop.

Other cookies
No
Yes

These are cookies without a clear purpose or those that we are still in the process of classifying.