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Returns

Idée cadeau cooker
How can I return an article?

You received an article but the size or the item is not suitable for you? Don’t worry! You have 30 days from the date of receipt to ask for an exchange or repayment. ( returns are accepted until January 31 for all order placed between 15/11 and 31/12)

The return cost is your appointment.

The process:

  • Log in to your account
  • Go to “order history and details”
  • Click on the order which contain the product(s) you want to return click on details
  • Click on details
  • Tik the case of the concerned product(s)
  • Click on “generate a return” and indicate the reason of the return
  • You can download and print the return voucher from your account in the tab “my goods return”. Put it in your package.

The return is on your own responsibility. The product has to be sent in its original wrapping and condition.
Then send your return at this address:

Alaskan Maker
1 Rue du Rietz d'Elbecq
Toufflers
59390 France
How much time will it take to send back my article for a return or exchange?
When we receive your package, we do as much as we can to handle the return articles in 3 working days. During the holidays, this time can be extended. Plus, this time does not contain the conveyance in and out of our office.
How can I exchange my Alaskan MAKER product?
The size doesn't suit you? If you want to exchange an article, you have to do a return request and specify which article you want to return. To follow the process, go to “How can I return an article?” We contact you to organise the exchange because it is not necessary to send back the complete product.
Can we exchange or return a personalised item?
Considering the unique character of the product, it cannot be returned or exchanged in compliance with the article L121-21-8 of the French Consumer Code: “The client has a period of 14 days to exercise his right of withdrawal (…) an exception is made to the exercise of this right of withdrawal for Product Orders containing a specific personalisation element directly chosen by the Client” We recommend you to pay attention to the creation of your personalised item!
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