Home / FAQ - livraison

Returns

Idée cadeau cooker
How can I return an article?

You received an article but the size or the item is not suitable for you? Don’t worry! You have 30 days from the date of receipt to ask for an exchange or repayment. ( returns are accepted until January 31 for all order placed between 15/11 and 31/12)

The return cost is your appointment.

The process:

  • Log in to your account
  • Go to “order history and details”
  • Click on the order which contain the product(s) you want to return click on details
  • Click on details
  • Tik the case of the concerned product(s)
  • Click on “generate a return” and indicate the reason of the return
  • You can download and print the return voucher from your account in the tab “my goods return”. Put it in your package.

The return is on your own responsibility. The product has to be sent in its original wrapping and condition.
Then send your return at this address:

Alaskan Maker
1 Rue du Rietz d'Elbecq
Toufflers
59390 France
How much time will it take to send back my article for a return or exchange?
When we receive your package, we do as much as we can to handle the return articles in 3 working days. During the holidays, this time can be extended. Plus, this time does not contain the conveyance in and out of our office.
How can I exchange my Alaskan MAKER product?
The size doesn't suit you? If you want to exchange an article, you have to do a return request and specify which article you want to return. To follow the process, go to “How can I return an article?” We contact you to organise the exchange because it is not necessary to send back the complete product.
Can we exchange or return a personalised item?
Considering the unique character of the product, it cannot be returned or exchanged in compliance with the article L121-21-8 of the French Consumer Code: “The client has a period of 14 days to exercise his right of withdrawal (…) an exception is made to the exercise of this right of withdrawal for Product Orders containing a specific personalisation element directly chosen by the Client” We recommend you to pay attention to the creation of your personalised item!
Delivery Returns Products Order Personalisation Payment Businesses Account Referral Program

Cookie preferences
Consent

Functional cookies
No
Yes

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.

Advertising Cookies
No
Yes

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.

Analytics cookies
No
Yes

Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.

Performance cookies
No
Yes

These are used to improve the browsing experience and optimise the operation of the shop.

Other cookies
No
Yes

These are cookies without a clear purpose or those that we are still in the process of classifying.