Returns
How can I return an article?
You received an article but the size or the item is not suitable for you? Don’t worry! You have 30 days from the date of receipt to ask for an exchange or repayment. ( returns are accepted until January 31 for all order placed between 15/11 and 31/12)
The return cost is your appointment.
The process:
- Log in to your account
- Go to “order history and details”
- Click on the order which contain the product(s) you want to return click on details
- Click on details
- Tik the case of the concerned product(s)
- Click on “generate a return” and indicate the reason of the return
- You can download and print the return voucher from your account in the tab “my goods return”. Put it in your package.
The return is on your own responsibility. The product has to be sent in its original wrapping and condition.
Then send your return at this address:
1 Rue du Rietz d'Elbecq
Toufflers
59390 France