Firstly, go to your order tracking and click on the order concerned, check that it has not already been delivered or presented, and make sure that the place of delivery corresponds to the one you have chosen. If you detect an anomaly and if the delivery date has passed. Customer Service will be happy to help you.

You can cancel or modify your order before it is shipped,To cancel your order, please call our Customer Service team as soon as possible.

To change your shipping address it is possible to do so before it is shipped. Any modification is therefore possible before noon.

To change your billing address, it is always possible to change your billing address by phone or e-mail to our Customer Service. The change of billing address will only be visible on the invoice if it is changed before the order is shipped.

As soon as your order is dispatched from our warehouse, you will receive an email with the tracking information. Your order is prepared during the day before 12 noon. Please note that we do not package or ship orders on weekends or public holidays.